The Broker Service Review Program is administered by Catalyst Consultancy & Research.  We partner with our clients to deliver a best in market CX review for brokers.

Our partners engage us as an independent industry leader to ensure the best evaluation tool is used with their clients.

An independent review is industry best practice to ensure clients feel they can freely offer their opinion on their service experience.  This uniquely offers brokers working with any number of brands the opportunity to feedback on performance in whatever way they choose.  This can be anonymous or attributed.

The Broker Service Programme is delivered by Catalyst Consultancy & Research and is governed by the Privacy Laws of Australia.  Catalyst and its subsidiaries function under the auspices of the Australian Research Society.